A detailed report that focuses largely on the client’s experiences and their stories of transformation. The processes and outcomes of Northern Futures are thoroughly explained and how the company achieves these outcomes.

Dr Johnson’s report entails the strengths and weaknesses of Northern Future’s service delivery approach, while comparing the offered programs to other Victorian learning centres. The history, philosophy and formal relationships of Northern Futures are also explored, as well as the strategic plans in place. Past clients and employers also provide their personal experiences.